f.a.q.

No, but they are MFDS approved in South Korea which is a regulatory body that is equivalent to the FDA in the Philippines.

Yes, we have been selling Nexus Pharma products throughout the Philippines to spa’s, clinics and wholesalers since 2011. You can message us directly on our website for a product listing with bulk prices.

Yes, We provide same day delivery in Metro Manila and Angeles City via Lalamove

Nationwide shipping via JRS and LBC

(Please message us using our websites chat or following channels shown below for detailed shipping costs prior to checkout)

FB Messenger: https://m.me/forsurenexuspharmaph

Globe: 09163880445

Cash On Delivery is available via LBC

BDO, BPI, GCash

Note: Please reach us on our website’s chat or one of the following channels which are shown below so our agents can assist you through the checkout process.

FB Messenger: https://m.me/forsurenexuspharmaph

Globe: 09163880445

Email: [email protected]

RETURNS/EXCHANGE POLICY

Thank you for shopping at Nexus Pharma Philippines official website

Please know that our experienced staff of professionals are always here to help.

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We have a 3-day return and exchange for a like item policy, which means you have 3 days after receiving your item to request a return that will be exchanged for a like item.

To be eligible for a return and exchange for a like item, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at the following:

Email: [email protected]

Facebook Messenger: https://m.me/forsurenexuspharmaph

VIBER: 0916-388-0445

Please note that returns will need to be sent to the following address:

243 Sto. Entiero St., Sto. Cristo, Angeles City, PH-PAM, 2009, Philippines

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the Philippines, shipping your goods may take longer than expected.

You can always contact us for any return questions at [email protected]

DAMAGE AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

EXCHANGE FOR LIKE ITEM

REFUNDS ARE ONLY ACCEPTED if there is an issue due to a manufacturing fault, or your item is damaged by our carrier during delivery.

REFUNDS WILL NOT BE ACCEPTED because you have changed your decision or purchased the wrong item (Unless the wrong item was sent by mistake).

Note: We highly suggest you chat with a live agent throughout the entire purchase process to avoid confusion.

Refunds/Exchange for a like Item

We will notify you once we’ve received and inspected your return to let you know if the refund for a like item was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]